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Working Solutions' toll-free hotlines are open 24 hours a day, seven days a week, including holidays. All calls are confidential. Spanish-speaking and TDD-connected representatives are also
available. When you call, a Working Solutions representative, or "family resource counselor," will listen to your concerns, research the possibilities and deliver options to meet your needs.
Plan Highlights
The Trust offers Working Solutions, run by OptumHealth, to help members handle their
personal responsibilities. Working Solutions offers resources, counseling and educational
services to help you with your personal and family challenges, wherever your family might live in the U.S., and can save you valuable time. Members who have used the service report that one phone call saves them almost 14 hours, on average.
| Notes |
| • |
Confidential
service available to you and your extended family. |
| • |
No
waiting period. |
| • |
No
cost to you. |
| To
Enroll |
| • |
Do nothing. Enrollment is automatic. |
Working Solutions offers services that cover a range
of issues. To learn more about their services, on any topic covered by them, you may request a free informational packet by calling them at 800-358-8515, faxing
your request to 503-213-2204 (including your name, address, daytime phone and union affiliation) or visiting them on
the web.
Working Solutions has someone available to talk to you 24 hours a
day, seven days a week. They also have Spanish-speaking and TDD-connected representatives available.
When you contact Working Solutions, a representative will listen
to you. After understanding your concerns, he or she will do some research to deliver you options that meet your needs.
You may receive referrals, information on your concerns, or both.
Working Solutions offers expertise and resources for you and your
dependents; a "dependent" includes a relative,
friend or neighbor for whom you have responsibilities that affect your ability to work. You may obtain services for your own needs as well. Services are available in three general family categories (but also include financial, some legal, college assistance information and convenience services):
Adult/Elder Dependents
To help you and your dependents, Working Solutions can offer help
on issues like
Medicare and Medicaid
legal issues, including writing wills and developing a living will,
trust or estate plan
in-home care or identifying a nursing home
transportation, meals, and chore services and
financial planning, including managing adult/elder finances and determining eligibility for social insurance benefits. Financial counseling is available to the member with a financial adviser over the phone.
education and counseling regarding the aging process and
coping with changing relationships as dependents age and
family support for those who are caring for the welfare of
adult/elder dependents. This may include using their concierge services, which give you access to nationwide assistance for travel and living.
This is just a partial list — call Working Solutions at 800-358-8515,
or visit their website to see what else they can do for you or
your dependents.
Special Needs Dependents
A "special needs dependent" affects your ability to work and has impaired
mobility and/or learning ability. They may be any age, including children, and do not need to be blood relatives. You may receive
special needs service too, for example, if you've just been diagnosed with diabetes or as a "pre-diabetic". Working Solutions can help when you or your dependents face challenges like
asthma
attention deficit disorder
epilepsy
diabetes or
learning disabilities.
This is just a partial list — call Working Solutions at 800-358-8515,
or visit their website to see how they can help you and your special
needs dependents.
Child/Family Services
This service will help you and your family with the issues surrounding
your kids today. Child/family service is a broad topic, which is appropriate, as it covers a range of issues, at all stages
of child development. Covered subjects include:
Prenatal/newborn solutions
Parenting
Child care
Teen issues and
Education (preschool through college). Finding funding for college can be tough; college payway can help.
Specifically, this new service can help you by:
Clarifying your child care needs
Educating you about the child care market and selection criteria
Referring you to appropriate resources
Providing you with related educational materials and
Following up with you to ensure that your needs have been met.
This is just a partial list — call Working
Solutions/Optum Health at 800-358-8515 to see what else they can do for you or your children.
Limits & Exclusions
Working Solutions cannot offer legal information or referrals
on matters relating to Trust, Union, State or Working Solutions, Inc. issues.
If Working Solutions refers you to another provider — like an attorney
or a nursing home — that provider may have fees they will discuss with you (for which you are responsible).
Updated July 2008
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