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March 2000 Trust Talk
Wired Enrollment Information
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Union Benefits Trust. Serving Union-represented State employees in
OCSEA/AFSCME Local 11
District 1199/SEIU
OSTA, FOP/OLC
SCOPE/OEA and CWA.
BOARD OF TRUSTEES
Ronald C. Alexander, Chair, OCSEA/AFSCME
Irwin M. Scharfeld, Vice Chair, OCSEA/AFSCME
Lisa Hetrick, Secretary, District 1199/SEIU
Vanessa Tolliver, Treasurer, OCSEA/AFSCME
Sharon L. Brown, OCSEA/AFSCME
Stephen V. Gulyassy, ODAS/DOHR
David Klopfstein, FOP/OLC
Bruce A. Moore, SCOPE/OEA
Dave Schultz, OSTA
David Slone, OCSEA/AFSCME
Kathleen Stewart, OCSEA/AFSCME
Charles Williamson, OCSEA/AFSCME
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To better handle calls and provide more access for members working second or third
shift, the Trust added a website January 1999, and a new phone system back in November 1999.
We will soon update both systems in anticipation of open enrollment; but, currently
and for the 2000 open enrollment, they will still be information-only (paper forms will still be required for enrollment). Online enrollment
is being considered for 2001, for the phone and the web.
PHONE SYSTEM/IVR
Your calls to the Trust are answered by an automated attendant and you may still
transfer to Trust customer service (available 8 a.m. - 5 p.m., Monday through Friday), but with the IVR, you have access to some personal eligibility
information as well as
- Answers to frequently-asked questions,
- Forms available for immediate fax back or requests to mail to your home address, and
- Open enrollment critical dates and information (only available during Trust open enrollment).
A touch-tone telephone will help you best use the IVR system, but members calling on rotary phones
can still access customer service. If you have a newer rotary phone, you may want to switch from pulse to tone after dialing and then should be
able to use the system.
Just call 614-508-2255 (in Columbus) or 800-228-5088 (elsewhere in Ohio) anytime.
WEBSITE
The Trust also has a website available for your convenience. Much of the information
that will be available on the phone system is also available to those of you with web access. The website also offers links to related benefits
sites, the ability to get provider directories online, feature articles on your benefits and current benefits news. Visit us at http://www.benefitstrust.org
(THANKS for using the website.)
Please share your feedback about the
systems' usefulness, since they were created to improve our service to you, our customers. As you use the system, please let us know if there
is anything that you think will make the system more helpful to you and your Union-represented coworkers.
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