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December 1999 Trust Talk
Note: The system has been updated since December 99, please see the current
chart.
New Phone System Up
Trust
Customer Service
Call 614-508-2255 or
800-228-5088 to see for yourself.
To help you through
the automated phone system, follow these easy steps when prompted:
- Enter the member’s social security number.
- If you are a
family member, enter the Union member’s social security number.
- If you both
are State employees, enter the SSN of the person under whom coverage
is listed.
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Main Menu
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| Dental
Other |
Vision |
Life
Insurance |
Working
Solutions |
Disability
Gap |
Other
Questions |
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You can check your eligibility or
obtain the phone numbers for contacting
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You can get Working Solutions’ contact information
or hear a description of their services.
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You can obtain coverage levels or
determine your eligibility.
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You can request the most recent
newsletter or an information packet on the benefits availible.
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Basic life insurance
You can find out your coverage amount, obtain a beneficiary form,
hear Prudential’s phone number or learn how to file a claim. |
Supplemental life insurance
You can obtain your monthly premium amount,
hear Prudential’s phone number or request forms |
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Under each benefit menu, press
0 if you need the customer rep.
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Within most menus, press 9 to
hear options repeated.
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Within most menus, press * once
to go back to the previous menu.
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To speak with a person,
press "0" once you’re in a benefit menu, and you’ll be transferred to
Trust customer service.
A representative is
available 8 a.m. to 5 p.m., Monday through Friday.
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